HealthCare Plus: 24/7 Booking & 85% Fewer Missed Appointments
Healthcare — Appointment chatbot + automation for a busy practice.
Quick Facts
- Industry: Healthcare
- Services: Appointment Chatbot + Automation
- Timeline: 6 weeks
The Problem
HealthCare Plus was missing 40% of appointment requests after hours. The receptionist was overwhelmed with calls, no-show rate was 28%, and appointment reminders were manual. They needed 24/7 capture and automated reminders.
Our Approach
We built a 24/7 appointment booking chatbot on their website and integrated it with their practice management software. We added automated SMS and email reminders, rescheduling workflows, and patient FAQ automation so common questions were answered instantly.
The Impact
+40% appointment requests captured
28% → 7% no-show rate
20 hrs receptionist time saved/week
+32% patient satisfaction
$18K revenue increase per month
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